Your Feedback

Jewel Box replied my complaint to them.
here...

Dear Mr Leon Boyd,

We refer to your email of 23 February 2007. We thank you for taking time to provide us your valuable feedback.

Please accept our sincere apology for the lapse in our service. The necessary actions have been taken to ensure that such incidents will not happen again.

Although we will never compromise on service standard we sincerely apologize for our failure during your dinner on Valentine's Day. We don't want to lose your confidence in us and hope you would not let the recent visit do so.

It is feedback like yours that helps us to identify those areas of shortfalls so that we could improve our service further.

We look forward to serve you again at The Jewel Box, and please do give us a chance to do so to serve you better.

Thank you.


Yours sincerely,


Faith Wang
Asst Operations Manager
Mount Faber Leisure Group Pte. Ltd. 197000546C
109 Mount Faber Road
The Jewel Box
Singapore 099203
Tel: 96340880/ 63779669

Not quite the reply I was expecting based of the extent of my complaint, but still a lot better than nothing.
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